I have not received my confirmation email?
If you have not received your order confirmation email, please be sure to check your junk/spam folder as our domain may not be on your safe sender list. Be sure to add us as a safe sender once you have located your email.vitae.
Received the wrong item?
Please contact our support team, with the order number, the name of the wrong product received and a picture of the wrong item, please let us know the email address you used to purchase the product with, so we can resolve the issue quickly as we can.vitae.
I am missing a product from my order?
Please contact our support team, with the order number, missing product name, email address you used to purchase the product with, so we can resolve the issue quickly as we can.
Where is the size guide?
Every clothing product will have a size guide in the description. Please note the sizing is our recommendations to aim to be accurate as possible
My shipping address is wrong, how do I change this?
Our warehouse processes orders as quickly as possible, so it is likely that we will not be able to amend your delivery address once your order has been placed. Please submit a ticket immediately asking our team if they can amend this information for you. Please mention the correct address so that, if possible, we can change it for you right away. Please note that we cannot guarantee change-of-address requests will be successful as this depends on the status of your order when your request is reviewed. It can take our team up to 24 hours to review your ticket and by then, your order might already be fully processed. If we cannot amend your shipping address, your order will be delivered to the address you entered during checkout and you will be responsible for retrieving it. If your order is returned to us due to a failed delivery (this includes not being home to receive your order) it will be cancelled and you will be issued a refund. We will not be able to resend any returned products, so you will need to create a new order if you would still like to receive these.
Is the clothing of for Men and Female?
The clothing is unisex. (Excluding certain items which will be stated in the title or description) If you have any questions, please contact our support team.
My card is being declined, who do I contact?
Please make sure to double-check all your card information, including zip/post code of your billing address, is correct. In addition, double-check that the card you are trying to use has not expired. In most cases, if all the information you are providing is correct but your card is still being declined, this would be due to your bank rejecting the payment. This might be because they do not recognise our domain and/or are not sure whether you are the person trying to complete this transaction. If you find yourself in this situation we would recommend trying to use another card (or PayPal), or ringing your bank to tell them that you are making this transaction before you try again.vitae.